Contact UsThank you for visiting Auric Blends. If you have a question and need to get in touch with us, these are the best ways: We are available by phone from 8:30 am-4:30 pm pacific time, Monday through Friday at 800-882-7247. Our fax number is 707-829-3863. You can email us at csupport@auricblends.com We are located at 2900 Bowen St. in Graton, CA 95444. Shipping InformationWe offer free shipping on all orders in the contiguous United States over $55.00. Most of our standard orders are shipped through the US Postal Service. We use priority mail and most packages are delivered 3-5 days after they have shipped from our facility. We typically ship orders 48-72 hours after you've placed them, although this only applies to weekdays, as we do not ship on Saturday or Sunday. If you've selected Fed Ex as your delivery option, orders may take up to 10 days for delivery, depending on what state we will be shipping to. We ship from California. If you’ve selected the expedited order option, we will be sending your order through Fed Ex and will arrive in the number of days you selected when you chose your expedited service, taking into account the 48-72 hours we require to process your order. SecurityOur shopping cart is secured through COMODO and all payments are processed through authorize.net, a trusted source for secure processing of payments over the internet. Look for the gold padlock at the bottom right of the page to know your transaction is secure. International OrdersDue to the high instances of fraud, we are unable to process most international orders at this time. We do accept orders from Canada and the United Kingdom. If you are an international customer and are interested in purchasing from us, please send an email to csupport@auricblends.com. Return PolicyWe understand that perfume is personal and you’re not going to wear something that you feel doesn’t reflect you, or that you simply don’t like. And what you smelled on your friend and thought you’d like, just might not smell the same on you. That’s why we’ve created samples of each of our perfumes for you to try, because we can’t take back a full bottle of perfume once you’ve purchased it. Click here to view our available samples and sample sets, and we hope you find just what you’re looking for. We will accept returns for damaged or faulty merchandise. In order to receive credit, we must receive notice within 45 days of purchase date. After that date, no returns will be accepted. All credits will be posted to the credit card used for the original purchase. Please note that shipping charges are non-refundable. In order to receive credit for your return, you must send the product back to Auric Blends at: Track Your OrderIf you’re order was shipped USPS and you have the tracking number, click here to track your package. If you’re order was shipped Fed Ex and you have the tracking number, click here to track your package. If you do not have a tracking number click here and send us an email to request your tracking number or information about your order. Want to see Auric Blends in your favorite store?Fill in this form to send us the address of your favorite store and we’ll contact them about picking up the line. Submit a testimonialWant to share your experience, feelings or thoughts about any of our products? Click here to send us your testimonial. It just might get included on our website or printed material! Please remember to include your name. We can't print anonymous testimonials. Privacy PolicyAuric Blends never shares your information with anyone. All of our customer information is kept strictly confidential. When you provide us with information through auricblends.com it is only for our uses in regards to maintaining your account history, including you in our email newsletters and providing you with the best customer experience possible. If you have any questions or concerns regarding the treatment and storage of your personal information, please contact our customer service department at csupport@auricblends.com |
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